Refund policy

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Refund Policy

At NY Doggie, we take pride in the quality of our products and want you to love every purchase.

All Sales Are Final We do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer's remorse. Please review product descriptions and sizing information carefully before purchasing.

Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, we will make it right. Please contact us within 7 days of delivery at support@nydoggie.com with your order number and a photo or video of the issue. We will offer a replacement or full refund at our discretion — no return required.

Lost or Stolen Packages We are not responsible for packages lost or stolen after confirmed delivery. Please contact your local carrier or file a claim with the shipping provider.

Shipping Delays We are not responsible for delays caused by customs, weather, or carrier issues outside our control.

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